Frequently Asked Questions

Everything you need to know about your Fountainhead NY beauty journey.

Are your products cruelty-free and vegan?

Yes, at Fountainhead NY, we are committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take within the United States?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for skincare items?

We offer a 30-day return policy on most items. Due to hygiene standards, skincare products must be unopened and in their original packaging to be eligible for a full refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.

Do you offer international shipping?

Currently, Fountainhead NY ships exclusively within the United States and Canada. We are working on expanding our reach to international beauty enthusiasts soon.